Privacy & Cookies Policy

Last updated: 04/08/2025

Ashwell Maintenance Ltd is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website. It also explains how we use cookies.

 

1. Who We Are

Ashwell Maintenance Ltd (“we”, “us”, “our”) is a UK-based company providing installation and maintenance services.

Company name: Ashwell Maintenance Ltd

Company number: 2682210

Registered address:

Unit Q, Linwood Centre

Linwood Lane

Leicester

LE2 6QJ

Contact:

Email: office@ashwellmaintenance.co.uk

Phone: 0116 243 6447

 

2. What Information We Collect

When you submit our contact form, we may collect:

  • Your name

  • Your email address

  • Your phone number

  • Any message you write in the comment box

If you go ahead with work, we may collect additional information (e.g. site or billing addresses) for the purpose of delivering services and invoicing.

 

3. How We Use Your Information

We only use your personal data to:

  • Respond to your enquiry

  • Provide quotations or carry out the work you request

  • Raise invoices and meet our legal obligations

We do not use your personal data for marketing or advertising.

 

4. How We Store Your Information

  • Contact form submissions are sent to our secure business email account and are not stored on the website.

  • If a job goes ahead, relevant information is stored securely as part of our project and invoicing records.

  • No personal data is stored in any online database linked to our website beyond what is retained by our email provider.

 

5. How Long We Keep Your Data

  • Enquiries that do not result in work are generally retained in our email system for up to 12 months.

  • Job records and invoicing data are kept for up to 6 years, in line with UK tax and accounting requirements.

 

6. Sharing Your Information

We do not sell, trade, or share your personal information with third parties.

We will only share information if required by law (e.g. to HMRC or law enforcement).

 

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permitted)

  • Restrict or object to how your data is processed

  • Lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk

To exercise any of these rights, please contact us using the details above.

 

8. Cookies Policy

What are cookies?

Cookies are small text files placed on your device by websites you visit. They help websites function properly and provide performance and usage data.

Cookies we use:

Our website uses the following types of cookies:

  • Strictly Necessary Cookies

    These are required for basic site functionality and security (e.g. to allow contact form submission or remember your cookie preferences).

  • Functional Cookies

    These help the website remember choices you make (like language or region settings).

  • Analytics Cookies

    We use these to track how visitors use our site in order to improve performance and content.

Cookies from third-party tools:

We use the following services that may set cookies:

  • Jetpack by WordPress.com – for basic analytics, site security, and performance optimisation

  • CookieYes – to manage cookie consent preferences

  • Yoast SEO – may set cookies to assist with website search optimisation, but does not collect personal data from visitors

These tools may collect anonymised data such as browser type, device type, and pages visited, but not identifiable personal information.

Managing cookies:

You can manage your cookie preferences at any time via our cookie banner or through your browser settings.

To learn more about cookies and how to control them, visit www.allaboutcookies.org.